Lab
Research
Notes from the studio on how people choose places, how loyalty should work, and where web3 belongs in a real visit. We publish them as the work moves.
01March 2026
Consumer habits
People stopped collecting stamps
Guests who already live on their phones expect a visit to count while they are still in the room, and they expect that count to work at the next place.
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02May 2026
Loyalty systems
Loyalty that leaves with the person
A points balance stuck at one till only helps when the guest comes back to the same door. We are working on a balance that can travel.
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03July 2026
Web3
Where web3 belongs in a visit
We look at wallets and settlement when they let a visit and a reward move to the next stop. A chain has to remove a step the guest would otherwise repeat.
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04September 2026
Next-generation systems
One record for a whole day
Eating, drinking, staying, and flying can share one verified record. These notes look at how those habits fit together.
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